Who uses your service?
Really everyone. Our customers range from college students to busy professionals to seniors!! Our service is for people who want to free up time from a tedious and labor intensive task.
What areas do you service?
We offer pickup and delivery for most of Orange County and some areas of LA county. Generally, our delivery trucks are in most Orange County areas on Mondays, Wednesdays, and Fridays and in Long Beach areas on Tuesday and Thursdays.
So what are you doing to be GREEN?
We have new energy efficient state of the art commercial washing machines in our facility that save on energy and water consumption. We also use an environmentally-safe laundry detergent that does not pollute the environment. Our filtered hot water, is supplied by tankless energy-efficient heaters. Future plans are being made for electric delivery vehicles. Lastly, we recycle our wire hangers.
I don’t know how much my laundry weighs?
We have a very accurate scale at our facility which has been certified and tested by the Orange County Weights and Measures Division. However, as an estimate a 13 gallon trash bag will weigh approximately 12 to 15lbs and a black garden leaf bag from 30 to 40lbs. If you want, get on a scale with and without holding the clothes and the difference should approximate the weight.
I have scheduled a pickup online, now what?
We will call or email you will a scheduled pickup time for your laundry. If you want, you may place your laundry outside for pickup or we can ring the doorbell. For first time customers, you can put your laundry in any container including trash bags. We provide our customers with large vinyl laundry bags after your first time for convenient pickup and delivery. You will not need to sort your clothes. We will do that for you. However, if you want dry cleaning or have delicates that require special attention, you must identify those items for us. We will not be held responsible for damages resulting from the washing of dry cleaning or delicate items. Also see our terms of service below.
How and when will my clothes be delivered?
We usually are able to deliver your clothes with a 1 or 2 day turnaround if you have laundry only or with a 3 day turnaround if you have laundry and/or dry cleaning. Your clothes will be returned neatly folded in our vinyl laundry bags. The clothes will be folded in like groups ( i.e. men’s tee shirts undergarments, pants, etc.) and held together with laundry wrap to prevent them from unfolding during transit. Socks are folded in pairs and some dress shirts and blouses are hung on hangers and covered in plastic wrap like you get from the dry cleaners. We do not iron clothes.
What about dry cleaning?
We offer dry cleaning as a convenience and for one stop shopping for our customers at very competitive prices. Please identify and place those items in a separate bag.
Can I drop off my clothes?
We have a store where you can drop off your laundry during the attendant hours. Please call for hours. We also have a secure dropbox where you can drop your clothes off from 6am until 11pm. There is a 14% discount for customers who prefer to drop off their laundry.
When and what payments do you accept?
We accept credit cards (Visa, MasterCard, Discover, American Express), check, and cash. Payment is due at time of delivery. We can email, text or leave a phone message with the total charges if you would like to leave a check by the door.
I forgot you were coming to pick up my clothes, can I reschedule?
Yes, you can reschedule; however, if we are not notified in advance a $20 fee for rescheduling will apply. Please be considerate of the drivers time and gas to provide this service
What laundry detergent do you use?
We have both scented and unscented detergents. Our unscented detergent was originally developed for the textile industry. It is environmentally safe, hypoallergenic, and unlike commercial laundry detergents like TIDE, it completely washes out of clothes during the rinse cycle which will help to naturally soften your clothes. It is fragrance free leaving your clothes smelling fresh not perfumed. We also add some additives to soften the water during washing. However, if you have special requests, we can also accommodate that as well.
What are your terms of service?
Our terms of service are listed at https://www.949laundry.com/terms-of-service